STANDARDS OF THE WASHINGTON LEMON LAW

The following is a brief explanation of most relevant provisions of the Washington
lemon law.  The complete text of the lemon law can be found at Rev. Code of
Washington §§ 19.118.005 et seq.
VEHICLES COVERED
The Washington lemon law covers a new motor vehicle  that:
1.   Is primarily designed for the transportation of persons or property over the public
highways; and
2.   Was originally purchased or leased at retail from a new motor vehicle dealer or
leasing company in Washington.
New motor vehicle includes motorcycles, trucks with a gross vehicle weight rating of
less than 19,000 pounds, the self-propelled vehicle and chassis of motor homes, and
demonstrators or lease-purchase vehicles sold with a manufacturer’s warranty.  The
lemon law does not cover new motor vehicles purchased or leased by a business as part
of a fleet of ten or more vehicles at one time or under a single purchase or lease
agreement.
CONSUMERS COVERED
The lemon law covers the “consumer”, defined as any person who, during the duration
of the warranty period (defined below), has entered into an agreement or contract for
the transfer, lease or purchase of a new motor vehicle, other than for purposes of resale
or sublease.  The lemon law also covers the “subsequent transferee”, defined as a
consumer who, within the warranty period, acquires a motor vehicle with an applicable
manufacturer’s written warranty and where the vehicle otherwise met the definition of a
new motor vehicle at the time of original retail sale or lease.
VEHICLE CONVERTERS
The lemon law applies to vehicle converters.
WARRANTY PERIOD
The lemon law defines “warranty period” as two years after the date of original delivery
to the consumer of a new motor vehicle or the first 24,000 miles of operation, whichever
occurs first.
PROBLEMS COVERED
The lemon law covers any “nonconformity”, defined as a defect, serious safety defect, or
condition that substantially impairs the use, value, or safety of the new motor vehicle. 
This does not include a defect or condition that is the result of abuse, neglect, or
unauthorized modification or alteration of the new motor vehicle.

A “serious safety defect” is defined as a life-threatening malfunction or
nonconformity that impedes the consumer’s ability to control or operate the
new motor vehicle for ordinary use or reasonable intended purposes or creates a
risk of fire or explosion.
A “condition” is defined as a general problem that results from a defect or
malfunction of one or more parts, or their improper installation by the
manufacturer, its agents, or the new motor vehicle dealer.
“Substantially impair” means to render the new motor vehicle unreliable, or
unsafe for ordinary use, or to diminish the resale value of the new motor vehicle
below the average resale value for comparable vehicles.
MANUFACTURER’S DUTY TO REPAIR
If the new motor vehicle does not conform to the warranty and the consumer reports the
nonconformity to the manufacturer, its agent or the new motor vehicle dealer that sold
the new motor vehicle, during either the warranty period or the coverage period of the
applicable manufacturer’s written warranty, whichever is less, then the manufacturer,
its agent or dealer must make the necessary repairs to conform the new motor vehicle to
the warranty, regardless of whether such repairs are made after the expiration of the
warranty period.
The manufacturer’s written warranty must be at least one year after original delivery to
the consumer or the first 12,000 miles of operation, whichever comes first.
MANUFACTURER’S DUTY TO REPURCHASE OR REPLACE A VEHICLE
If the manufacturer, its agent, or the new motor vehicle dealer is unable to conform the
new motor vehicle to the warranty by repairing or correcting any nonconformity after a
reasonable number of attempts, then the manufacturer must, at the option of the
consumer, replace or repurchase the new motor vehicle.
REASONABLE NUMBER OF REPAIR ATTEMPTS – VEHICLES OTHER
THAN MOTOR HOMES
A reasonable number of attempts for vehicles other than motor homes acquired after
June 30, 1998, is be deemed to have been undertaken by the manufacturer, its agent, or
the new motor vehicle dealer if, during the warranty period, any of the following
occurs:
1.   The same serious safety defect has been subject to diagnosis or repair two or more
times, at least one of which is during the coverage period of the applicable
manufacturer’s written warranty, and the serious safety defect continues to exist;
2.   The same nonconformity has been subject to diagnosis or repair four or more times,
at least one of which is during the coverage period of the applicable manufacturer’s
written warranty, and the nonconformity continues to exist; or

3.   The new motor vehicle is out-of-service by reason of diagnosis or repair of one or
more nonconformities for a cumulativ e total of 30 calendar days, at least 15 of them
during the period of the applicable manufacturer’s written warranty.
A vehicle is “subject to diagnosis or repair” when a consumer presents the vehicle for
warranty service at a service and repair facility authorized by the manufacturer or to
which the manufacturer or authorized facility has directed the consumer to obtain
warranty service.  A vehicle has not been “subject to diagnosis or repair” if the consumer
refuses to allow the facility to attempt or complete a recommended warranty repair, or
demands return of the vehicle before an attempt to diagnose or repair can be completed.
The manufacturer’s written warranty must be at least one year after original delivery to
the consumer or the first 12,000 miles of operation, whichever comes first.  The
warranty period and the 30-day out of service period are extended by any time that
repair services are not available to the consumer as a direct result of a strike, war,
invasion, fire, flood or other natural disaster.
REASONABLE NUMBER OF REPAIR ATTEMPTS – MOTOR HOMES
A reasonable number of attempts for motor homes acquired after June 30, 1998, is
deemed to have been undertaken by the motor home manufacturers, their respective
agents, or respective new motor vehicle dealers if, during the warranty period, any of
the following occurs:
1.   The same serious safety defect has been subject to diagnosis or repair one or more
times during the period of coverage of the applicable motor home manufacturer’s
written warranty, plus a final repair attempt as described below, and the serious
safety defect continues to exist.
2.   The same nonconformity has been subject to repair three or more times, at least one
of which is during the period of coverage of the applicable motor home
manufacturer’s written warranty, plus a final repair attempt as described below and
the nonconformity continues to exist.
3.   The motor home is out-of-service by reason of diagnosis or repair of one or more
nonconformities for a cumulative total of 60 calendar days, aggregating all motor
home manufacturer days out of service, and the motor home manufacturers have
had at least one opportunity to coordinate and complete and inspection and any
repairs of the vehicle’s nonconformities after receipt of notification from the
consumer as described below.
The manufacturer’s written warranty must be at least one year after original delivery to
the consumer or the first 12,000 miles of operation, whichever comes first.  The
warranty period and the 60-day out of service period are extended by any time that
repair services are not available to the consumer as a direct result of a strike, war,
invasion, fire, flood or other natural disaster.

NOTICE AND OPPORTUNITY TO REPAIR
The consumer must send a written request for replacement or repurchase to the
manufacturer’s corporate, dispute resolution, zone, or regional office.
For motor homes acquired after June 30, 1998:
1.   After one attempt to repair a serious safety defect, or after three attempts to repair
the same nonconformity, the consumer must give written notification of the need to
repair the nonconformity to each of the motor home manufacturers at their
respective corporate, zone or regional office addresses to allow the manufacturers to
coordinate and complete a final attempt to cure the nonconformity.  Upon receipt of
this notice, each of the manufacturers has 15 days to respond and inform the
consumer of the location of the facility where the vehicle will be repaired.  (If a
serious safety defect makes the vehicle unsafe to drive, or to the extent the repair
facility is more than 100 miles from the motor home location, the motor home
manufacturers are responsible for the cost of transporting the vehicle to and from
the facility.)  After the consumer delivers the motor home to the designated repair
facility, the manufacturers have a cumulative total of 30 days to conform the vehicle
to the applicable motor home manufacturer’s written warranty.  This 30-day period
may be extended if the consumer agrees in writing.  If a motor home manufacturer
fails to respond to the consumer or perform repairs within the prescribed time
period, that manufacturer is not entitled to a final attempt to cure the
nonconformity.
2.   If the vehicle is out of service by reason of diagnosis or repair of one or more
nonconformities by the motor home manufacturers, their respective agents, or their
respective new motor vehicle dealers for a cumulative total of 30 or more days,
aggregating all motor home manufacturer days out of service, the consumer must
notify each motor home manufacturer in writing at their respective corporate, zone,
or regional office addresses to allow the manufacturers, agents or dealers an
opportunity to coordinate and complete an inspection and any repairs.  Upon receipt
of this notice, the manufacturers have 15 days to respond and inform the consumer
of the location of the facility where the vehicle will be repaired.  (If a serious safety
defect makes the vehicle unsafe to drive, or to the extent the repair facility is more
than 100 miles from the motor home location, the motor home manufacturers are
responsible for the cost of transporting the vehicle to and from the facility.)  After the
consumer delivers the motor home to the designated repair facility, the
manufacturers must complete inspection and repairs either within 10 days or before
the vehicle is out of service by reason of diagnosis or repair of one or more
nonconformities for 60 days, whichever time period is longer.  This time period may
be extended if the consumer agrees in writing.  If a motor home manufacturer fails to
respond to the consumer or perform repairs within the prescribed time period, that
manufacturer is not entitled to at least one opportunity to inspect and repair the
vehicle’s nonconformities after receipt of notification from the consumer.

DISPUTE RESOLUTION
The Washington Attorney General must establish a new motor vehicle arbitration board
to settle lemon law disputes between consumers and manufacturers.  If a manufacturer
has established an informal dispute resolution settlement procedure that complies with
16 C.F.R. Part 703, the consumer may choose to first submit a dispute to that procedure.
Before filing an action in court, the consumer must first exhaust the remedy afforded by
the Attorney General’s new motor vehicle arbitration board or the manufacturer’s
informal dispute settlement procedure.
TIME PERIOD FOR FILING CLAIMS
A claim must be filed within 30 months from the date of the new motor vehicle’s original
delivery to a consumer at retail.  If the claim involves a motor home, the 30-month
period is extended by the amount of time it takes the motor home manufacturers to
complete the final repair attempt at the designated repair facility.

REMEDIES UNDER THE WASHINGTON LEMON LAW

REPURCHASE OF AN OWNED VEHICLE
The Washington lemon law provides that the manufacturer must pay the following
amounts when it repurchases an owned vehicle:
1.   Purchase Price. This is the cash price of the motor vehicle appearing in the sales
agreement or contract, including any allowance for a trade-in-vehicle. Purchase price
excludes any manufacturer-to-consumer rebate appearing in the agreement or
contract that the consumer received or that was applied to reduce the purchase cost. 
Where the consumer is a subsequent transferee, “purchase price” means the
consumer’s subsequent purchase price;
2.   Collateral Charges. These are any sales related charges including but not limited to
sales tax, use tax, arbitration service fees, unused license fees, unused registration
fees, unused title fees, finance charges, prepayment penalties, credit disability and
credit life insurance costs not otherwise refundable, any other insurance costs
prorated for time out of service, transportation charges, dealer preparation charges,
or any other charges for service contracts, undercoating, rustproofing, or factory or
dealer installed options; and
3.   Incidental Costs. These are reasonable expenses incurred by the consumer in
connection with the repair of the motor vehicle, including any towing charges and
the costs of obtaining alternative transportation;
4.   Less a reasonable offset for use.
The reasonable offset for use is computed by the following formula:
number of miles traveled directly attributable to use
by the consumer between the purchase/lease/in-service
date and the date of first attempt to diagnose or repair
the nonconformity that results in repurchase/replacement     X      purchase price
120,000
Where a manufacturer repurchases a vehicle solely due to days out of service, “the
number of miles that the vehicle traveled directly attributable to use by the consumer” is
limited to the period between the original purchase/in-service date and the date of the
15th cumulative calendar day out of service.
Where the consumer is a second or subsequent purchaser or transferee of the motor
vehicle and the manufacturer repurchases the vehicle, “the number of miles that the
vehicle traveled directly attributable to use by the consumer” is limited to the period
between the date of purchase by or transfer to that consumer and the date of the
consumer’s initial attempt to obtain diagnose or repair the nonconformity that results in
repurchase.

“Purchase price” for a subsequent purchaser or transferee receiving a repurchase means
the consumer’s subsequent purchase price.
If the new motor vehicle is a motorcycle, the denominator is 25,000.
If the new motor vehicle is a motor home, the denominator is 90,000 and “the number
of miles that the vehicle traveled directly attributable to use by the consumer” is limited
to the period between the original purchase//in-service date and the date of the 30th
cumulative calendar day out of service.  If the wear and tear on those portions of a
motor home designated, used or maintained primarily as a mobile dwelling, office, or
commercial space are significantly greater or significantly less than that which could be
reasonably expected based on the mileage attributable to the consumer’s use of the
motor home, the reasonable offset for use calculation total may be increased or
decreased up to a maximum of one-third of the offset total.
REPURCHASE OF A LEASED VEHICLE
The Washington lemon law provides that the manufacturer must pay the following
amounts when it repurchases a leased vehicle:
To the Lessor
Pay-off amount. The manufacturer shall make such payment to the lessor as
necessary to obtain clear title to the motor vehicle. The pay-off amount does not
include any late payment charges, which are the responsibility of the consumer.
To the Lessee
1.   Lease Payments. This means all payments made by the consumer under the lease,
including but not limited to all lease payments, trade-in value or inception payment,
and security deposit;
2.   Collateral Charges. These are any sales related charges including but not limited to
sales tax, use tax, arbitration service fees, unused license fees, unused registration
fees, unused title fees, finance charges, prepayment penalties, credit disability and
credit life insurance costs not otherwise refundable, any other insurance costs
prorated for time out of service, transportation charges, dealer preparation charges,
or any other charges for service contracts, undercoating, rustproofing, or factory or
dealer installed options; and
3.   Incidental Costs. These are reasonable expenses incurred by the consumer in
connection with the repair of the motor vehicle, including any towing charges and
the costs of obtaining alternative transportation;
4.   Less a reasonable offset for use.

The reasonable offset for use is computed by the following formula:
number of miles traveled directly attributable to use
by the consumer between the purchase/lease/in-service
date and the date of first attempt to diagnose or repair
the nonconformity that results in repurchase/replacement      X      purchase price
120,000
Where a manufacturer repurchases a vehicle solely due to days out of service, “the
number of miles that the vehicle traveled directly attributable to use by the consumer” is
limited to the period between the original lease date and the date of the 15th cumulative
calendar day out of service.
Where the consumer is a second or subsequent lessee of the motor vehicle and the
manufacturer repurchases the vehicle, “the number of miles that the vehicle traveled
directly attributable to use by the consumer” is limited to the period between the date of
lease by that consumer and the date of the consumer’s initial attempt to obtain diagnose
or repair the nonconformity that results in repurchase.
The “purchase price” for a leased vehicle means the actual written capitalized cost
disclosed to the consumer as contained in the lease agreement. If there is no disclosed
capitalized cost in the lease agreement, the “purchase price” is the manufacturer’s
suggested retail price including manufacturer-installed accessories or items of optional
equipment displayed on the manufacturer label. Purchase price excludes any
manufacturer-to-consumer rebate appearing in the agreement or contract that the
consumer received or that was applied to reduce the purchase cost.
If the new motor vehicle is a motorcycle, the denominator is 25,000.
If the new motor vehicle is a motor home, the denominator is 90,000 and “the number
of miles that the vehicle traveled directly attributable to use by the consumer” is limited
to the period between the original lease date and the date of the 30th cumulative
calendar day out of service.  If the wear and tear on those portions of a motor home
designated, used or maintained primarily as a mobile dwelling, office, or commercial
space are significantly greater or significantly less than that which could be reasonably
expected based on the mileage attributable to the consumer’s use of the motor home, the
reasonable offset for use calculation total may be increased or decreased up to a
maximum of one-third of the offset total.
REPLACEMENT
The Washington lemon law provides that a replacement motor vehicle must be identical
or reasonably equivalent to the vehicle being replaced as the vehicle to be replaced
existed at the time of original purchase or lease, including any service contract,
undercoating, rustproofing, and factory or dealer installed options.
The manufacturer is responsible for sales tax, license and registration fees for the
replacement vehicle.  The manufacturer must also refund any incidental costs, as
defined above.

If the consumer accepts a replacement motor vehicle, the consumer must compensate
the manufacturer for a reasonable offset for use.  The reasonable offset for use is
computed by the following formula:
number of miles traveled directly attributable to use
by the consumer between the purchase/lease/in-service
date and the date of first attempt to diagnose or repair
the nonconformity that results in repurchase/replacement       X      purchase price
120,000
Where a manufacturer replaces a vehicle solely due to days out of service, “the number
of miles that the vehicle traveled directly attributable to use by the consumer” is limited
to the period between the original purchase/lease/in-service date and the date of the
15th cumulative calendar day out of service.
Where the consumer is a second or subsequent purchaser, lessee, or transferee of the
motor vehicle and the manufacturer replaces the vehicle, “the number of miles that the
vehicle traveled directly attributable to use by the consumer” is calculated from the date
of the original purchase, lease, or in-service date and the date of the first attempt to
diagnose or repair the nonconformity that results in replacement.
Where a manufacturer replaces a vehicle solely due to days out of service and the
consumer is a second or subsequent purchaser, lessee or transferee, “the number of
miles that the vehicle traveled directly attributable to use by the consumer” is calculated
from the date of the original purchase/lease/in-service date and the date of the 15th
cumulative calendar day out of service.
The “purchase price” for a leased vehicle means the actual written capitalized cost
disclosed to the consumer as contained in the lease agreement. If there is no disclosed
capitalized cost in the lease agreement, the “purchase price” is the manufacturer’s
suggested retail price including manufacturer-installed accessories or items of optional
equipment displayed on the manufacturer label. Purchase price excludes any
manufacturer-to-consumer rebate appearing in the agreement or contract that the
consumer received or that was applied to reduce the purchase cost.
“Purchase price” for a subsequent purchaser or transferee receiving a replacement
means the original purchase price.
If the new motor vehicle is a motorcycle, the denominator is 25,000.
If the new motor vehicle is a motor home, the denominator is 90,000 and “the number
of miles that the vehicle traveled directly attributable to use by the consumer” is limited
to the period between the original purchase/lease/in-service date and the date of the
30th cumulative calendar day out of service.  If the wear and tear on those portions of a
motor home designated, used or maintained primarily as a mobile dwelling, office, or
commercial space are significantly greater or significantly less than that which could be
reasonably expected based on the mileage attributable to the consumer’s use of the
motor home, the reasonable offset for use calculation total may be increased or
decreased up to a maximum of one-third of the offset total.